Cryptogram Support

Need help with Cryptogram? You will find answers to common questions below. If something still is not working, contact Sira and we will take a look.

Lives

When do my lives refill?

Lives refill daily based on your device's local time. The app shows your current lives and refill information where relevant.

Why did my lives not refill?

Make sure your device's date and time are configured correctly. If the problem continues after reopening Cryptogram, contact support.

Hints

What do hints do?

Hints help reveal part of a cryptogram when you are stuck. Depending on the version of the game, additional hints may be available through gameplay rewards, rewarded advertisements or optional purchases.

I watched an ad but did not receive my reward

Occasionally an advertising provider may fail to confirm a completed rewarded advertisement. Reopen the relevant screen and check whether the reward has appeared. If the issue continues, contact us with:

• your device model;
• Android or iOS version;
• Cryptogram app version; and
• a short description of what happened.

Purchases

My purchase is not showing

First make sure you are signed into the same Google Play or Apple account that made the purchase. For restorable non-consumable purchases, use the application's restore-purchase option where available. Consumable items that have already been used generally cannot be restored. If you were charged but did not receive what you purchased, contact us and include the product you purchased and the approximate purchase date. Do not send credit-card or banking information.

Ads

Why am I seeing advertisements?

Advertising helps support the continued development of Cryptogram. Some advertisements may also let you voluntarily earn gameplay rewards. Ad availability and personalization can vary based on your location, privacy choices, network connection and the advertising providers available at that time.

Progress

Where is my progress stored?

Cryptogram primarily stores game progress on your device. Clearing the application's storage or uninstalling the application may remove that progress.

Puzzle or Quote Problems

Found a typo, incorrect attribution or a cryptogram that does not behave correctly? Please send us:

• the quote or puzzle;
• the difficulty level, if known; and
• a screenshot if possible.

We will investigate it.

Privacy

For information about how Cryptogram handles information, see the Cryptogram Privacy Policy.